We strive to uphold our promise to provide services that are FRIENDLY, EFFICIENT and TRANSPARENT by carrying out the activities in the manner stated out as follows:

ENFORCEMENT TRANSACTIONS

No	Activity	Time Frame
1.	Compound Payment	10 Minutes
2.	Release of Impounded Vehicle	30 Minutes
3.	Vehicle Inspection	30 Minutes
	1. Tinted Windows	30 Minutes
	2. Technical Infractions	30 Minutes
4.	Verification of Demerit Points	5 Minutes

TRANSACTIONS FOR PRIVATE VEHICLE REGISTRATION AND LICENSE

No	Activity	Time Frame
1.	Application for New Car Registration (e-Daftar)	10 Minutes
2.	Application to Change Registration Number	1 Hour
3.	Application for Ownership Transfer	30 Minutes
4.	Application to Renew Motorised Vehicle License (LKM)	10 Minutes
5.	Application for Copy LKM	5 Minutes
6.	Application for Copy of Registration Certificate (RC)	5 Minutes
7.	Application for Extension of Registration Certificate (RC)	5 Minutes
8.	Application for Refund of LKM	14 Days

TRANSACTIONS FOR COMMERCIAL VEHICLE REGISTRATION AND LICENSE

No	Activity	Time Frame
1.	Apllication for Trade Vehicle License	10 Minutes
2.	Application for Temporary Change License	1 Hour
3.	Application to Trade Vehicle License Plate (Trade Plate)	1 Hour
4.	Application to Renew Trade Vehicle License Plate (Trade Plate)	1 Hour
5.	Application for Temporary Postpone / Surrender Trade Vehicle Permit	30 Minutes
6.	Applicaion to renew Motorised Vehicle License (LKM)	5 Minutes

TRANSACTIONS FOR DRIVER LICENSE

No	Activity	Time Frame
1.	Issuance of New Driver's License	5 Minutes
2.	Renewal of Driver's License, Learner's Permit and Vocational License	5 Minutes
3.	Application for International Driving Permit ( IDP )	15 Minutes
4.	Application for License Change (Military/Police )	15 Minutes
5.	Change From Foreign Driving License That is Eligible for Exemption From Section 5(3) Kaedah-Kaedah Kenderaan Motor Lesen (Lesen Memandu) 1992	30 Minutes
6.	Change From Foreign Driving License Under  Section 5(3) Kaedah-Kaedah Kenderaan Motor (Lesen Memandu) 1992	30 Days
7.	Application for Copy of Driver's License	5 Minutes
8.	Payment for Driving Institute Permit (PIM/SM1)	30 Minutes
9.	Payment for Driving Institute Instructor Certificate (SPIM/SM2)	10 Minutes
10	Application for Driver's License Data	15 Minutes

TRANSACTIONS FOR AUTOMOTIVE ENGINEERING

No	Activity	Time Frame
	Vehicle Modification
1.	Usage Change for Bus	7 Days*
2.	Vehicle Modification for Disabled Person	5 Days*
3.	Change of Weight Limit	7 Days*
4.	Vehicle Weight Limit Adjustment	7 Days*
5.	Advertisement Installment	5 Days*
6.	Engine Replacement	5 Days*
7.	Change of Body Type	7 Days*
8.	Wheel Base / Wheel Drive Modification	7 Days*
9.	Side Railing Installation	7 Days*
10.	Change of Vehicle Cabin	5 Days*
11.	Change of Passanger Seat Capacity	5 Days*
12.	Change of Drive Axle	7 Days*
	Re-stamping of chassis/ Engine Number
13.	Rusty / Decay	20 Days*
14.	Vehicle Accident	20 Days*
15.	Manufacturer Defect	20 Days*
16.	Due to Engine Failure	20 Days*
17.	Stolen Vehicle (Found)	20 Days*
18.	Forfeiture Vehicle (Government Agency)	20 Days*
19.	Duplicate of Chassis Number	20 Days*
	Others
20.	Replacement of Vehicle Structure Due to Accident	7 Days*
21.	Inspection of Vintage / Classic Vehicle	1 Day*
22.	Inspection of Disabled Person Vehicle	1 Day*

* working  days