CLIENT'S CHARTER
We are committed to providing services in a FRIENDLY, EFFICIENT and TRANSPARENT manner by supporting our promises through the following activities:
ENFORCEMENT TRANSACTIONS
| No | Activity | Time Frame |
|---|---|---|
| 1. | Compound Payment | 10 Minutes |
| 2. | Release of Impounded Vehicle | 30 Minutes |
| 3. |
Vehicle Inspection 1. Tinted Windows 2. Technical Infractions |
30 Minutes |
| 4. | Verification of Demerit Points | 5 Minutes |
PRIVATE VEHICLE REGISTRATION & LICENSING TRANSACTIONS
| No | Activity | Time Frame |
|---|---|---|
| 1. | Application for New Car Registration (e-Daftar) | 10 Minutes |
| 2. | Application to Change Registration Number | 1 Hour |
| 3. | Application for Ownership Transfer | 30 Minutes |
| 4. | Application to Renew Motorised Vehicle License (LKM) | 10 Minutes |
| 5. | Application for Copy LKM | 5 Minutes |
| 6. | Application for Copy of Registration Certificate (RC) | 5 Minutes |
| 7. | Application for Extension of Registration Certificate (RC) | 5 Minutes |
| 8. | Application for Refund of LKM | 14 Days |
COMMERCIAL VEHICLE REGISTRATION & LICENSING TRANSACTIONS
| No | Activity | Time Frame |
|---|---|---|
| 1. | Apllication for Trade Vehicle License | 10 Minutes |
| 2. | Application for Temporary Change License | 1 Hour |
| 3. | Application to Trade Vehicle License Plate (Trade Plate) | 1 Hour |
| 4. | Application to Renew Trade Vehicle License Plate (Trade Plate) | 1 Hour |
| 5. | Application for Temporary Postpone / Surrender Trade Vehicle Permit | 30 Minutes |
| 6. | Applicaion to renew Motorised Vehicle License (LKM) | 5 Minutes |
